Answering services representatives answer calls on behalf of others whenever they are not available. They not only help in letting the phone calls being answered in case the client is not available but also help in receiving and sending messages to other business clients.

However, answering service representatives do a lot more than just answering calls. For one, they help drive in productivity, help you manage resources better and help you focus your work force on more important areas. It also helps you understand your customer problems, help talk to potential client and manage calls when you are busy. Simply told, it helps your callers know the reason why you are not available while the answering service representatives take all the important details so that you can get back to your caller later. This ensures that you don’t miss out on anything important.

Yet, how so ever fascinating this world of answering services and modernization may appear to be, it does have its own loopholes. Here are some most important things one must know before opting for answering services.

Answering services: not really the future trend

With the coming up of various android phones and their apps in the play stores, the answering services have suffered a major setback. However promising these phone answering services may seem to be, with the development of various answering apps, they no longer are in demand these days and are losing their popularity day by day.

The new voice over internet protocol

Most of the answering services have built their mechanics on the circuit/switch public telephone systems. But in most of the developed countries, this system has already been taken over by the new voice over internet protocol. This has lead to the failure of the phone answering services in most of the developed countries. And if statistics are to be believed, this new internet protocol system will take over the entire conventional telephone answering systems by 2018. Thus investing in the answering services does not seem to be a good idea at present.

The voice call hiccup

Statistics show that a very high percentage of clients are not a big fan of answering services as they do not tend to like the voice mails and80 percent of the clients hung up. This is mainly because the clients actually want to talk to someone live and not merely a machine. Due to this, the companies are actually loosing on clientage.

No wonder, before going in for a phone answering service, one must keep these things in mind and make a wise decision for themselves as well as their business companies.

About Author:

US Answer is cloud-based answering service and mobile app built on the Salesforce.com and 8x8’s cloud-based Contactual software. More information can be found at http://www.bestphoneansweringservice.com/